Our Reviews

Google ★★★★★ February 21 2022

Chris Langan

We purchased an 07 Subaru Tribeca late last year. The experience was great and the service was excellent! We noticed a couple small issues that they took care of immediately, but the radiator they ordered was faulty and failed a couple months later. They took it back in and replaced the faulty radiator without any hassle. I thought it had gone out again because there was fluid under the car. I called and they said to bring it back and they would take care of it… it turns out it was not the radiator, but a seal that was leaking oil. They replaced it at no charge and had us on our way the next day! We will definitely be back when we are looking for another vehicle!

Google ★★★★★ December 7 2021

Angela Mcinnis

I had been looking for a LTZ Silverado for a little over 3 months. (within $$ Range? Ha) These guys had/have some really classy looking Rides.. BUT my Medical Lake raised rear was lookin' 4 a Chevy. I was reluctant to pull in and chat, (as we all are). I emailed them an appointment to test drive a ride, that looki'ed like something I would be sniffing at. I arrived a little later than the time I said and this lil' Lacey came out and answered the call. She had the keys and set me up to drive the wee BEAST. I was gone for 30 minutes and returned with my Ol' Mombo. (quite the funny) BUT she got the "plan" right away. Mombo, gonna set me straight, "Keep Shopping". And there I was again, Failing to obey to parental advisement. REALLY,... hear is the deal, Lacey and her Dad invited us in to be a part of a family environment (these days priceless). Their paperwork detail, attention to detail, and the CS (customer service) was Fun, Friendly and NON pressuring! I will do again and advise to shop here B4... NOT the shop across the street!

Google ★★★★★ October 23 2021

Kelsy Erickson

I bought a Chevy Duramax from Jeff & Lacey at Crosspointe and the process couldn't have been more easy! The truck was everything they said it would be! I'll be making all my future car purchases from Crosspointe.

Google ★★★★★ March 19 2021

Jake Fairweather

I live in western washington and I bought a car from the Crosspointe team. I flew out and they picked me up from the airport. The team was very friendly and helpful. I had a slight issue with the radio and they took care of everything! If you want a great experience with getting a car go to them. Best experience I've had with a used car dealership. Wish there was more like them.

Google ★★★★★ February 21 2021

Jason Williams

Great customer service and easy to deal with. Had a little coolant leak after I bought the vehicle and they went out of their way to fix it. I would definitely Buy from them again.

Google ★★★★★ December 26 2020

Non Name

Super impressed by the general manager such a great guy not only did I get a quality SUV but, I told him what I could pay and he was more then happy to give me a great deal. Thanks very much Casey jones. Will buy again from this place.

Google ★★★★★ December 26 2020

Mr Jones

Super impressed by the general manager such a great guy not only did I get a quality SUV but, I told him what I could pay and he was more then happy to give me a great deal. Thanks very much Casey jones. Will buy again from this place.

Google ★★★★★ November 23 2020

Debbie Miethe

Cross pointe Autoplex went above and beyond for my family! We were car shopping for a smaller, used 4wd car for one of my sons. We found a great deal at Crosspointe. While test driving it, the ABS light came on. They offered to repair it and then we could talk numbers. They did fix it. After signing, while driving it home the check engine light came on. I called, worried cause I knew I had signed an “as is” contract just an hour earlier. They said bring it back, we will make it right. They spent three days and lots of money making sure the car was safe for my son. They also happen to have another car on the lot that we loved for ourselves! Ended up giving us a great deal on that one too! We will always look here first and we will recommended them to everyone we know!

Google ★★★★★ November 18 2020

N L

I just purchased an Audi, and it was No Hassle. The people were very nice, Family oriented and not pushy. I would reccomend Crosspointe, and will be purchasing my next vehicle with them.

Google ★★★★★ November 18 2020

Debbie Zembruski

Crosspoints was a very easy and nice to deal with. No heavy handed sales, just very nice people who were very straight forward.

Google ★★★★★ September 22 2020

Magda Haigh

Great experience. Great car. We agreed on a price, did the paperwork, and he gave me $700 off! I never asked for it. He also gave me a print out of what his mechanic did to 'ready' the car- ie new brakes, etc... Super pleasant to deal with- Jeff, the GM.

Google ★★★★★ September 12 2020

Joel Hanson

Our purchase was fast and easy to understand. We love our new truck!

Google ★★★★★ August 18 2020

Amanda Saunders

This place is great. Small town dealer personal feel, no pressure, they were honest and up front on what they knew about the vehicle, and were very fair with the price. I will be returning when I’m in the market again. I would highly recommend to anyone looking for a nice used vehicle.

Google ★★★★★ August 16 2020

William Johnson

Nice folks. Fast and easy transaction.

Google ★★★★★ August 13 2020

Merlehead72

I found the truck I wanted online and sent a message. I could not be happier with the fast response and the help that Jeff gave me over the phone. He got me videos of it running and good pictures and gave me all the information I needed. We got everything done over the phone and I had good quality customer service. Overall a great experience and I never had to leave home or work. They delivered in every aspect. Much appreciated!

Google ★★★★★ August 3 2020

Travis Mcfarland

Great Family owned business.

Google ★★★★★ July 31 2020

Stacie Heiner

Very nice... fast and respectful. Had tons of knowledge. I will most definitely come back.

Google ★★★★★ June 12 2020

Russell Joyner

Very friendly staff. Easy to work with. I highly recommend. NO Pressure sales. No overinflated costs they are Carfax premier dealer and show you everything.

Google ★★★★★ June 2 2020

David Hemeon

Tried multiple car dealerships in WA and north ID area and all left us stressed out with a headache! So happy we stopped in to this family owned business that showed they do care about their customers. After 4+ weeks of getting the runaround from other dealers, we were in and out of here with an excellent deal on a great vehicle in just 2 hours. Thanks again to the family that runs this dealership, couldn't have asked for anything more!

Google ★★★★★ May 2 2020

Rachel Hudson

Crosspointe auto will go above and beyond for their customers. They have been so easy to work with. I’ve always hated car dealerships from past bad experiences but I don’t have anything negative to say about cross point. I also worked for my dad for 8 years and love that there is also family working together here. There’s no better team then one started as family and crosspointe proves that.

Google ★★★★★ March 21 2020

Ron Kellam

I bought a truck for my wife here and I didn't have a lot of money to spend. I found a pickup that was reasonably priced and went to look at it. We test drove it and heard a noise in the rear of the truck. Crosspointe inspected the truck and found that the gears in the rear were shot. They offered to fix it and they did., and even lowered the price of the truck. We bought the truck and on the way home, my wife had a problem with the front end shaking. We contacted them and they told us to contact a mechanic who does their work and lived near us. Remember, this is after the sale with an "as is, no warranty" vehicle. The mechanic fixed the problem, which Crosspointe paid for after the sale and we never paid another dime. In my experience they are honest, helpful and truthful. The truck I bought had 170,000 miles on it. I din't expect a new truck for what I paid. I was treated fairly and beyond what I expected.

Google ★★★★★ March 21 2020

Ron Kellam

I bought a truck for my wife here and I didn't have a lot of money to spend. I found a pickup that was reasonably priced and went to look at it. We test drove it and heard a noise in the rear of the truck. Crosspointe inspected the truck and found that the gears in the rear were shot. They offered to fix it and they did., and even lowered the price of the truck. We bought the truck and on the way home, my wife had a problem with the front end shaking. We contacted them and they told us to contact a mechanic who does their work and lived near us. Remember, this is after the sale with an "as is, no warranty" vehicle. The mechanic fixed the problem, which Crosspointe paid for after the sale and we never paid another dime. In my experience they are honest, helpful and truthful. The truck I bought had 170,000 miles on it. I din't expect a new truck for what I paid. I was treated fairly and beyond what I expected.

Google ★★★★★ March 14 2020

Alexia Vandekamp

I had such a great experience working with the folks at Crosspointe Autoplex in Airway Heights. They were so helpful in making sure all systems were a go for my purchase! It is very clear that their inventory, attention to detail and customer service is at its highest quality!

Google ★★★★★ February 4 2020

Maureen Reynolds

We purchased a car from Crosspointe in January, 2020. We were given the carfax report, the high/low used car value (which matched what we researched), as well as a summary of work done on the car when it came to the lot without asking for it. After our own mechanic looked at the car, we returned to Crosspointe and finalized minor details.The vehicle we purchased is running smoothly and proving to be very reliable. The entire process was pleasant (no pressure), transparent (no hidden agendas or last minute surprises) and very satisfactory. My husband and I agree that we will not hesitate to buy another vehicle from them.

Google ★★★★★ January 12 2020

Billie Tallman

Mr. Jeff and Lacey were so great! In was so stressed out from car shopping at other places and these two were kind and didn’t put pressure on me to pick something. Thank you for being so wonderful.

Google ★★★★★ January 4 2020

CoryAnn Kempken

Lacey was wonderful to work with. No pressure! The whole process was very quick and easy. I was very happy with the whole process! I will gladly refer people.

Google ★★★★★ December 18 2019

Mauro Escamilla

They are amazing! Best dealership I’ve ever been too. They didn’t try to sell me something I couldn’t afford or that I didn’t want. They’re goal was to get me the car I wanted and could afford and that’s what they did! It’s the best dealership in town!

Google ★★★★★ November 19 2019

rebecka williams

Great experience at Crosspointe. Mike was fun, and a great person to show you around. We originally came to look at a travel trailer but ended up with the perfect truck to pull it with. Ended up a great buy and a fun purchase.

Google ★★★★★ November 19 2019

Kootenai County 4-h

Wonderful car shopping experience. Very satisfied with our purchase! Will recommend this place to anyone looking for a quality used vehicle.